Frequently Asked Questions

🚚Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 3 - 5 business days depending on product design and Item. Most of our items are made upon order to ensure the best quality for our customers!

ORDERS

WHERE CAN I FIND MY TRACKING NUMBER?

All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.

You can also track your orders on this page

https://stronos.shop/apps/track123

If this system now work good

You can also track the number here

17track.net

 

WHEN WILL YOU SHIP MY ORDER?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:

3 - 5 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

You will receive tracking information of your parcel by email between 3 to 5 days business days of ordering.

Expedited shipping (pay service) 

You should contact info@stronos.com to upgrade it.

 

MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.

Please contact us at info@stronos.com

 

IF THE ORDERS NOT DELIVERED IN TIME.

Expedited shipping over 25 days, we will refund shipping cost to customers. Over 60 days not delivered , we can make resend or full refund!

 

THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us or message us on Facebook for the quickest reply!

  

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

We typically process returns/exchanges within 48 hours upon receiving your package.

 

INTERNATIONAL CUSTOMERS

 

WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?

Due to our licensing agreements, some of our licensed products are limited to select countries.

 

DO YOU SHIP INTERNATIONALLY?

We currently ship to over 50 countries!

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary depending on your country of residence and the shipping method you select.

 

WILL I NEED TO PAY DUTIES AND TAXES?

You may be required to pay duties and taxes depending on the laws of your country of residence.

 

RETURNS & EXCHANGES

 

HOW DO I RETURN/EXCHANGE AN ITEM?

RETURN POLICY

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 14 days of receiving your order.

Merchandise must be returned within 14 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Except for quality issues, special products Clearance sale are not participating in the return policy.If your order has been paid through Store Credit or Coupon code only, please note that all products will become Final Sale or Clearance Sale and not eligible for return or refund.


RETURNS/EXCHANGES


You can return your product for store credit, a different product, or a refund to the original payment method. The original shipping cost (if any) is non-refundable, in most cases.

Please note that we do not provide a shipping label on returns.

To begin your return or exchange, please contact us at info@stronos.com

To return or exchange an item please follow the steps below:

Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to the address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

REFUNDS

The tracking number is required once you send it back. Otherwise, the order will lose the refund service.

Refunds will be processed within approximately 5 to 7 business days after we receive your return.

  • The shipping back charges are non-refundable.
  • Import duties/taxes and customs fees are non-refundable.
  • Except for quality issues, special merchandise does not participate in the return policy.
  • Please note that store credits cannot be redeemed for cash. In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for free return.

Thank you for your understanding and continued support. We love, and appreciate each and every one of you.

-Stronos Team

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