đYour order will ship out as soon as itâs processed by our warehouse. Our order processing times are: 3 - 5 business days depending on product design and Item. Most of our items are made upon order to ensure the best quality for our customers!
FREQUENTLY ASKED QUESTIONS
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
You can also track your orders on this page
https://stronos.shop/apps/track123
You can also track the number here
Please contact us at info@stronos.com
Expedited shipping over 25 days, we will refund shipping cost to customers. Over 60 days not delivered , we can make resend or full refund!
Please email us or message us on Facebook for the quickest reply!
We typically process returns/exchanges within 48 hours upon receiving your package.
Due to our licensing agreements, some of our licensed products are limited to select countries.
We currently ship to over 50 countries!
Shipping times vary depending on your country of residence and the shipping method you select.
You may be required to pay duties and taxes depending on the laws of your country of residence.
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 14 days of receiving your order.
Merchandise must be returned within 14 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Except for quality issues, special products Clearance sale are not participating in the return policy.If your order has been paid through Store Credit or Coupon code only, please note that all products will become Final Sale or Clearance Sale and not eligible for return or refund.
Please note that we do not provide a shipping label on returns.
To begin your return or exchange, please contact us at info@stronos.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to the address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.